job detail: Swedish CSR, Reference 4153

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Vacancy detail:    
Job ID:   4613
Job title:   Swedish CSR, Reference 4153
Job type:   Permanent
Contract type:   All job types
Posted in categories:    European Languages,  Customer Service / Sales Support
Job location:    North East Area
Salary:   Excellent Salary
Job description:  

Our Client in the North East area requires a Swedish Customer Services Executive on a Permanent basis.


Responsibilities will include:

Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organisation.

Respond to customer inquiries and provide information about a full range of products and services.

Ensure that every customer service inquiry is dealt with through the appropriate SLA and KPI are adhered too.

Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.

Manage and protect customer information, including sensitive information, in accordance with relevant legislation.

Following organisations complaints procedures.

Working as part of a team to ensure the smooth operation of the facility.


Required / Desirable Qualifications and Experience:

Good literacy, numeracy and verbal communication skills.

Excellent computer Literacy a must Outlook and Excel

Experience in Customer Service.

A positive individual with a ‘can do’, results driven approach and attitude.

Demonstrates trust, openness and respect in dealing with people.

A good communicator who listens and is able to express themselves clearly


If you are interested in the above role based in the local area, please email your CV to cv@recruitmentbureau.comor contact 041 9830566 quoting reference HM/4153.  At The Recruitment Bureau, we respect your privacy.  Your CV will not be forwarded to a client company without your consent.

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