job detail: Customer Services/ Sales Ref: 4198

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Vacancy detail:    
Job ID:   4614
Job title:   Customer Services/ Sales Ref: 4198
Job type:   Permanent
Contract type:   All job types
Posted in categories:    Customer Service / Sales Support ,  Administration / Secretarial / Reception
Job location:    North East Area
Salary:   Excellent Salary
Job description:  

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.

 

Overview of role:

Holding a pivotal role in maintaining the customer operations, through taking ownership of their orders and customer service activities, seeing all supply chain processes through to completion.

 

Responsibilities:

Answering customer telephone calls and responding to all client queries

Inputting collections and deliveries on our system

Providing quotations for exceptional requirements

Arranging returns of customer’s products in a timely fashion, liaising with hospital departments, our client’s customer services team and our Transport Department

Tracking of deliveries (both electronically and verbally via the Transport Dept)

Scanning, reconciling and replenishment of customer products

Processing returns

Working with each customer’s systems (including SAP) and carrying out all administrative requirements for each customer’s account

Investigate and process transactions in SAP related to Inventory Management and order processing/ fulfilment

Track, measure and report on customer specific KPIs

Look to continuously improve the services provided to each customer and sharing development ideas with the Management Team

 

Required/ Desirable Qualifications and Experience:

A good understanding of MRP systems required

Excellent telephone manner and computer skills

Ability to work within strict time deadlines

 

If you are interested in the above role, please email your CV to cv@recruitmentbureau.com quoting reference 4198. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent.

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