job detail: Claims Assessor - German speaker

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Vacancy detail:    
Job ID:   4542
Job title:   Claims Assessor - German speaker
Job type:   Permanent
Contract type:   All job types
Posted in categories:    Banking/Financial/Insurance ,  Customer Service / Sales Support
Job location:    North East Area
Salary:   Excellent Salary
Job description:  

Overview of role:

To assess and settle International Private Medical Insurance (IPMI) claims quickly and efficiently whilst providing an excellent level of customer service at all times.

 

Responsibilities:

Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct

Develop and utilise specialist knowledge, skills and appropriate behaviours to achieve a successful case outcome

Ensure delivery of exceptional customer service throughout all communication channels

Investigate, negotiate and settle cases within an agreed authority level/KPI’s and timeframes

Escalate complex cases and customer complaints

Accurately record case data and ensuring proactive case progression

Communicate decisions to customers and provide a clear and understandable explanation of case status

Understand and follow departmental procedures and ensure compliance with FSA, Central Bank of Ireland and regulatory requirements

Assist with the handling of claims calls relating specifically to the IPMI business – from IPMI policy-holders, agents, medical providers and corporate clients.

 

Required / Desirable Qualifications and Experience:

Fluent German speaker - good communication skills, both verbal and written

Relevant PC skills and typing – Work & Outlook (essential), Excel (desirable)

Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to settle claims in accordance with policy wordings

 

If you are interested in the above role, please email your CV to cv@recruitmentbureau.com quoting reference HM/4139. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent.

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